We start with a planning session to identify the key stakeholders we need to engage with, the ideal engagement methods, and the target timeframes for the delivery of the review. We also discuss our data request for all the data, reports and documentation that we will need to conduct our review.

In this session, we will gather any important context to clarify specific areas of concern and the key strategic objectives of the business. We also cover any logistical elements of our delivery, and book in key activities with key stakeholders.

During the review stage of the Micro Health Check, we conduct a high-level review of the 6 elements of operational excellence through interviews, walkthroughs, workshops, surveys and data reviews.

In these sessions, our consultants will seek to gain a detailed understanding of the "why", “what” and “how” of the business & each stakeholders role, including the tools and processes they use to guide them. This helps us to start identifying what’s working and what isn’t, and what opportunities exist to improve.

We'll also analyse data provided through process diagrams, performance reports & other key information assets to validate assumptions and crystalise our understanding.

Where we need to capture information and ideas from larger groups of stakeholders, we will conduct surveys or workshops and assess the outcomes from these sessions to complete our understanding of your as-is state.

Once we have consolidated and validated the insights we gathered from our review activities, our consultants will present their findings and recommendations back to the business stakeholders.

After gathering feedback and clarifications from them, we will then handover a detailed report to the key stakeholders with all our comprehensive findings and recommendations.